Frontier Airlines is a popular low-cost carrier in the United States known for affordable flights across many destinations. Like all airlines, Frontier has specific rules and procedures regarding ticket cancellations, refunds, and changes. Navigating these rules can sometimes be confusing for travelers, especially if you booked a non-refundable ticket or want to avoid fees.
This comprehensive guide walks you through everything you need to know about canceling a Frontier Airlines ticket. We’ll explain how cancellation policies vary depending on your fare type, when you can get a refund or credit, and how to initiate a cancellation both online and offline.
Understanding Frontier Airlines Ticket Types
Non-Refundable Tickets
Most Frontier Airlines tickets are non-refundable. This means if you cancel your flight, you will not get a cash refund but may receive a credit for future travel. However, there are conditions where you might be eligible for a refund, such as flight cancellations initiated by the airline or government regulations.
Refundable Tickets
Refundable tickets are more expensive but offer the flexibility to cancel and receive your money back without penalty. These tickets allow travelers to make last-minute plans without losing their money.
Fare Bundles
Frontier also offers different fare bundles (e.g., Classic, Discount, and The Works) that come with varying levels of flexibility. “The Works” bundle often includes the most flexible cancellation options.
Frontier Airlines Cancellation Policy
24-Hour Risk-Free Cancellation
Frontier Airlines allows passengers to cancel their reservation within 24 hours of booking without any cancellation fees. This policy applies to tickets booked directly on the Frontier Airlines website. The full amount will be refunded if the cancellation occurs within this 24-hour window.
Cancellations After 24 Hours
If you cancel after 24 hours, the ticket price is usually non-refundable, but Frontier provides credit vouchers for future travel instead of cash refunds. These vouchers typically expire within 90 days.
Cancellations Due to Airline-Initiated Changes
If Frontier cancels your flight or makes a significant schedule change, you may be eligible for a full refund, even if you purchased a non-refundable ticket. This is important to keep in mind if your plans are disrupted by the airline.
How to Cancel a Frontier Airlines Ticket
Step 1: Log In to Your Frontier Airlines Account
If you booked directly on Frontier’s website, start by logging into your account at frontier.com. Under “Manage Trips,” enter your confirmation code and last name to locate your reservation.
Step 2: Select the Flight to Cancel
Once your booking details appear, select the flight(s) you want to cancel. Frontier will show you the available cancellation options and potential refund or credit amount.
Step 3: Confirm the Cancellation
Follow the prompts to confirm the cancellation. Frontier will notify you of any credits or refunds you will receive. If eligible for a refund, the amount will be credited back to your original payment method within a specified time.
Step 4: Keep Your Confirmation
After canceling, Frontier Airlines will email you a cancellation confirmation. Save this for your records.
Cancelling Through Customer Service or Third-Party Websites
If you booked through a travel agent or third-party site, you may need to cancel your ticket directly through that service. Contact their customer support or follow their cancellation process.
Fees and Refunds Explained
Cancellation Fees
- Within 24 hours: No fees if canceling directly with Frontier Airlines.
- After 24 hours: No refund for most non-refundable tickets; ticket value converted to a travel credit.
- Refundable tickets: No cancellation fees; full refund issued.
Travel Credits
Frontier’s travel credits can be used toward new flights. They usually expire 90 days after the original flight date, so be sure to book your next trip within that time frame.
Refunds
Refunds are rare for non-refundable tickets unless the airline cancels your flight or due to special circumstances (e.g., illness or death with documentation).
Special Considerations for Frontier Airlines Ticket Cancellation
Cancelling Due to COVID-19 or Other Emergencies
During the COVID-19 pandemic, Frontier Airlines updated some policies to provide more flexible cancellation and refund options. While many standard rules apply, special considerations might still be available depending on government regulations or airline decisions.
Cancelling a Frontier Airlines Group Booking
Group bookings have separate cancellation rules. Contact Frontier’s group reservation department directly for assistance with cancellations and refunds for groups.
Cancelling Award Tickets
If you booked your ticket using Frontier’s loyalty points, different rules apply. Generally, cancellation of award tickets may involve fees or point redeposit fees. Check Frontier’s loyalty program terms for details.
Tips to Manage Your Frontier Airlines Ticket Cancellation Smoothly
- Act Quickly: Use the 24-hour risk-free cancellation window if you think you may need to cancel.
- Understand Your Fare: Know whether your ticket is refundable or non-refundable before booking.
- Check for Travel Credits Expiry: Don’t lose your credit by forgetting to use it before it expires.
- Contact Customer Service for Help: If unsure, Frontier Airlines customer service can clarify your options.
- Keep Documentation: Always save cancellation confirmations and any communication with the airline.
How Frontier Airlines Compares with Other Airlines on Ticket Cancellation
Compared to many traditional airlines, Frontier Airlines offers lower fares but less flexibility in cancellations, especially on non-refundable tickets. However, their 24-hour risk-free cancellation policy aligns with industry standards. Travelers looking for maximum flexibility might choose refundable fares or bundles, although these come at a higher price.
Common Questions About Frontier Airlines Ticket Cancellation
Can I get a full refund if I cancel my Frontier Airlines ticket?
Full refunds are generally only available for refundable tickets or if the airline cancels your flight. Otherwise, cancellations result in travel credits.
How long does it take to get a refund?
Refund processing times vary but typically take 7–10 business days after cancellation confirmation.
Can I cancel my ticket online?
Yes, Frontier Airlines allows online cancellations through their website under “Manage Trips.”
What if I miss my flight and want to cancel?
If you miss your flight, your ticket is usually forfeited. Contact Frontier Airlines customer service immediately to check if any credit or refund is available.
Conclusion
Understanding how to cancel a ticket with Frontier Airlines is vital to avoid surprises and manage travel plans effectively. While Frontier offers affordable airline tickets, cancellation flexibility depends heavily on your ticket type and timing. Taking advantage of the 24-hour cancellation window and knowing when to expect travel credits versus refunds can save you time and money.
If your plans change, act quickly and use Frontier Airlines’ online tools or customer service to cancel your flight properly. This knowledge helps make your travel experience smoother, even when unexpected cancellations occur.
