Can You Change the Name on a Southwest Airlines Ticket?

When planning your travel, it’s crucial that the name on your airline ticket matches your identification documents. This ensures a smooth check-in and boarding process. Southwest Airlines, known for its customer-friendly policies, allows certain name corrections under specific conditions. In this article, we will explore Southwest’s name change policy, detailing when and how you can modify your ticketed name, associated fees, and step-by-step procedures.

Understanding Southwest Airlines’ Name Change Policy

Southwest Airlines permits name corrections on tickets, but these are subject to specific guidelines:

• Name Corrections vs. Name Changes: Southwest distinguishes between correcting a name (e.g., fixing a misspelling) and changing the name entirely (e.g., transferring the ticket to another person). The airline allows corrections but does not permit full name changes or ticket transfers.
• Character Limit for Corrections: You can correct up to four characters in the first, middle, or last name. This limit is cumulative; for example, you can correct two characters in the first name and two in the last name, but not four in each.
• Eligibility for Name Corrections: Name corrections are typically allowed for minor errors or legal name changes due to marriage or divorce. However, certain conditions apply, such as the timing of the correction request and the type of fare purchased.

Can You Change the Name on a Southwest Airlines Ticket?

Southwest Airlines allows name corrections under the following circumstances:

• Misspelled Names: If you notice a minor spelling error in your name after booking, you can request a correction.
• Legal Name Changes: If you’ve legally changed your name due to marriage, divorce, or other legal reasons, you can update your ticketed name. You’ll need to provide legal documentation supporting the change.
• Timing of Correction Requests: It’s recommended to request name corrections as early as possible. While Southwest doesn’t specify a strict timeframe, addressing the issue promptly helps avoid potential complications.

Who Is Ineligible for Name Corrections?

Certain situations make passengers ineligible for name corrections:

• Rapid Rewards Members: If your reservation includes a Rapid Rewards number, name corrections may not be permitted.
• Group Reservations: Name corrections are not allowed for group bookings.
• Lap Children: If your booking includes a lap child, name corrections cannot be made.
• Fare Restrictions: Some fare types may have restrictions that prevent name corrections. It’s essential to review your fare rules or contact Southwest for clarification.

How to Request a Name Correction on Your Ticket

Depending on your situation, you can request a name correction through various methods:

1. Online via Southwest’s Website

For minor corrections, you can use Southwest’s online tools:

• Manage Reservations:
  1. Visit Southwest’s Manage Reservations page.
  2. Enter your confirmation number and the passenger’s last name.
  3. Select “Retrieve reservation.”
  4. If eligible, you’ll see an “Edit name” option next to the passenger’s name.
  5. Click “Edit name” and make the necessary corrections.
  6. Review and confirm the changes.
• Mobile App:
  1. Open the Southwest app.
  2. Tap the menu icon and select “Look Up Reservations.”
  3. Enter your confirmation number and last name.
  4. If eligible, an “Edit name” option will appear.
  5. Tap “Edit name” and make the necessary corrections.

Note: Name corrections can only be made if the “Edit name” option is active. If it’s inactive, you may need to contact customer service.

2. By Phone

For legal name changes or if online options aren’t available:

• Customer Service:
  1. Call Southwest Airlines customer service at 1-800-I-FLY-SWA (1-800-435-9792).
  2. Provide your reservation details and explain the need for a name correction.
  3. Be prepared to furnish legal documentation, such as a marriage certificate or court order, if applicable.
  4. The representative will guide you through the correction process.

3. At the Airport

If you’re unable to make corrections online or by phone:

• Ticket Counter:
  1. Visit a Southwest Airlines ticket counter at the airport.
  2. Present your identification and explain the name correction needed.
  3. Provide any necessary documentation.
  4. An agent will assist you with the correction, subject to approval.

Fees Associated with Name Corrections

Southwest Airlines does not charge a fee for changing your flight; you only pay the fare difference if your new flight is more expensive. However, when it comes to name corrections, the policies differ:

• Within 24 Hours of Booking: If you request a name correction within 24 hours of booking, Southwest typically does not charge a fee. However, fare differences may apply if the corrected name affects fare eligibility.
• After 24 Hours of Booking: For name corrections requested after 24 hours, a fee may be charged, and fare differences could apply. It’s advisable to contact customer service for specific fee information.

Important Considerations

• Documentation: Always have the necessary documentation to support your name correction request. This includes legal documents such as marriage certificates or court orders for legal name changes.
• Fare Differences: Be prepared to pay any fare differences if your new flight is more expensive than your original booking.
• Timeframe: Address name corrections promptly to ensure a smooth travel experience.

Conclusion

While Southwest Airlines allows for name corrections under specific conditions, it’s essential to understand the difference between minor corrections and full name changes. Always ensure that your ticketed name matches your identification documents to avoid any travel issues. For the most accurate and up-to-date information, it’s recommended to contact Southwest Airlines directly or visit their official website.