Delta Air Lines has been awarded the title of Best Global Airline for the Americas by the Airline Passenger Experience Association (APEX), solidifying its status as one of the most decorated and customer-trusted carriers in the region.
The prestigious recognition was presented during the APEX Awards ceremony at the Royal Dublin Society in Ireland and is based entirely on anonymous passenger feedback from over 1 million independently verified flights across more than 600 airlines worldwide.
“This is a powerful testament to the trust our customers place in us and the consistent focus we bring to delivering excellence throughout every aspect of the travel journey,” said Erik Snell, Delta’s Chief Customer Experience Officer. “This honor, grounded in authentic customer feedback, reaffirms our commitment to delivering a seamless, elevated experience at every touchpoint, on the ground and in the air.”
Customer Experience at the Forefront
Delta continues to distinguish itself through service innovation and premium upgrades. Central to this is the expansion of fast, free Delta Sync Wi-Fi, powered by T-Mobile, which is now available on most of the airline’s flights. This feature allows passengers to stay connected in the air, catering to both leisure and business travelers.
In another premium development, Delta recently partnered with Italian fashion house Missoni, adding upscale design elements and exclusive amenities to its Delta One cabin experience. Combined with redesigned fleet interiors and the launch of new lounges, including the Delta One Lounge, the airline continues to enhance comfort and luxury across its services.
A Year of Accolades for Delta
The APEX Award adds to a string of honors Delta has received in 2025. These include:
- Top U.S. Airline of 2025 by The Wall Street Journal (fourth consecutive year)
- Named one of the world’s Most Innovative Companies by Fast Company (fifth time)
- Winner of the Cirium Platinum Award for operational excellence
These distinctions reflect Delta’s leadership in on-time performance, innovation, and customer satisfaction, further solidifying its reputation in the global aviation industry.
Recognition of a Team Effort
While accepting the award in Dublin, Ralph Albus, Delta’s Director of Global Communications, emphasized the role of the airline’s workforce. “Being named Best Global Airline for the Americas by APEX is an incredible honor,” Albus said. “This recognition reflects the dedication of our 100,000 colleagues worldwide, who work tirelessly to deliver an exceptional travel experience.”
As Delta builds on its customer-focused strategy and continuous innovation, this award positions the airline not only as a leader in the Americas but also as a global standard bearer for passenger experience.
